GUIDELINE FOR CHANGING INACTIVE PHONE NUMBER - INDIVIDUAL PEOPLE

Changes to inactive cellphone numbers can be made ONLY for individual business actors without having to log in/enter. This Feature Can Only Be Submitted By The OSS Account Owner Or Another Person Who Is Equipped With A Power Of Attorney. Please, Follow The Steps Below:

1. Log in to your account via https://oss.go.id/ by clicking SIGN IN in the top right corner.

2. Click “Need Help?"

3. Click "Mobile Number Is No Longer Active."

Note: if you forget which mobile number is used for the OSS account, we recommend using the Forgot Account feature first. After you remember which cellphone number was used, you can reset the password independently. So you don't have to wait to be able to enter your OSS account.

4. Complete the reason for requesting a change of cellphone number

Select the reason for requesting a change of mobile number. Cannot access the registered mobile number or other reasons.
Then click Continue.

5. Fill In The Mobile Number Change Application Form.

starting from the registered mobile number at OSS (may not be filled in), and the NIK of the Business Actor. Please remember, that only the account owner can apply for a change in cell phone number or another party accompanied by a power of attorney. For applications that are authorized by other parties, you must upload the identity card of the attorney and the power of attorney with a stamp.

6. Take A Selfie (Selfie).

! Please read the selfie guide carefully. Because your application can be rejected if the selfie is not carried out in accordance with the provisions.
Then, click Continue.

7. Take a selfie by writing the application code written on your computer screen on a white paper.

8. Click Next

9. Complete New Mobile Number Address. The mobile

The number you entered will be your new mobile number to access OSS.
Remember! Cellphone numbers that can be entered are only cell phone numbers that have never been registered with the OSS system.
Click Mobile Number Verification to continue.

10. Check Verification Message

You will receive a verification code at the mobile number address that you previously entered.

11. Verify New Mobile Number

After checking the verification code in your mobile number inbox. Enter the verification code on the OSS page provided.

12. Check Application Data to Change Mobile Number

Check the data summary for the request to change the cellphone number that you have filled in.
If it is appropriate, click submit application