FORGOTTEN ACCOUNT GUIDE

If you forget your cellphone number, email, and username to enter OSS, please follow the steps below:

1. Enter your account via https://oss.go.id/ by clicking MASUK in the upper right corner.

2. Click Butuh Bantuan?

3. Click Lupa Akun.

4. In the question “Sudah punya NIB?” (Already have a NIB?), if you already have a NIB then click “Already have”, if you don't have one then click “Not yet”. Fill in the NIK of the account owner registered with OSS. Enter the captcha that appears on the screen, click LANJUT

5. Next, instructions for account data registered in OSS will appear starting from NIK, Email, and Mobile Number. Please log in with the registered email or mobile number